Terms and Conditions

1. Deliverable and Timelines

1.1 Step 1

The Service Provider will deliver a preliminary layout of the social media plan within 3-5 business days after the initial consultation and receipt of all necessary information from the Client. This version will be shared for review and feedback to ensure it aligns with the Client’s brand voice and goals.

1.2 Step 2

Once the strategy is reviewed and approved, the Client will provide all necessary login credentials, page access, and relevant assets required for account setup, content posting, and ongoing management. Delays in access may impact the timeline and execution of services

1.3 Step 3

The Service Provider will manage the Client’s social media accounts on an ongoing basis. This includes content creation, posting at optimal times, audience engagement, responding to comments and messages, and implementing growth strategies. Performance will be monitored regularly, and adjustments will be made based on analytics to maximize reach, engagement, and conversions.

2. Payment Terms

2.1 Payment Conditions

• Payment will be accepted only after the skeletal website is delivered, and the Client has reviewed and approved proceeding with full development.

2.2 Payment Methods

The following payment methods are accepted:

• Paytm

• Google Pay

• Credit/Debit Card

• Cash through post

• Other agreed-upon methods

2.3 Late Payments

• Payments delayed beyond 7 days of the invoice date will incur a penalty of 2% of the outstanding amount per month.

2.4 Additional Charges for Premium Features

The agreed service fee covers strategy development, account setup, and ongoing monthly management. Any additional requests such as premium features, paid advertising, influencer collaborations, or increased ad spend beyond the agreed budget will incur extra charges. These will be discussed and approved by the Client beforehand. Payment for such add-ons must be cleared before implementation.

3. Communication and Support

3.1 Regular Support

• Support is available Monday to Friday from 9:00 AM to 5:00 PM to address general queries and issues.

3.2 Emergency Support

• For urgent requests, emergency support is available daily from 9:00 AM to 11:00 PM.

3.3 Marketing Strategy Calls

• Advanced Package clients are entitled to two marketing strategy calls per month one mid-cycle and one toward the end of their billing cycle. For example, if the payment was made on August 15th, the calls will be scheduled around August 30th and September 12–13 to review progress and plan ahead effectively.

4. Cancellation and Refund

4.1 Cancellation and full refund are only applicable within 72 hours of the payment being credited to our account. After this period, a refund of 50% of the amount paid will be issued back to your bank account.

4.2 For cancellations at the end of the month or in the middle of the month, the following terms apply:

• End of the month: If cancellation is requested at the end of the month, no refund will be issued for that month, but the remaining amount for future services will be refunded, minus any applicable charges.

• Middle of the month: If cancellation is requested in the middle of the month, the refund will be processed for the remaining portion of the month, (50% only) subject to service charges.

Refunds are processed within 7-10 business days after approval.

5. Guarantee and Transparency

6.1 Service Quality

The Service Provider is committed to delivering high-quality content, strategic execution, and consistent communication. While results may vary based on audience and market dynamics, every effort will be made to meet the Client’s expectations and marketing goals.

6.2 Transparency in Expenditures

: All expenditures related to paid promotions, tools, or third-party services will be shared transparently with the Client. No additional costs will be incurred without prior discussion and approval.

6. Ownership and Intellectual Property

6.1 Ownership Types

• The Client may choose between two engagement models:

1. Complete Ownership: In this model, the Service Provider will handle all operations independently, including strategy, content, and execution. The Client retains full ownership of accounts and assets, and the Service Provider acts solely as an external agency partner.

2. Partial Ownership: Under partial ownership, a designated team member from the Service Provider will operate as an internal resource within the Client’s brand. This person will work closely with the Client’s team, act as a part-time employee, and follow internal workflows while still being managed by the Service Provider. The Client must ensure timely communication and involvement for smooth operations.

6.2 Confidentiality

• Both parties agree to maintain the confidentiality of all shared information, including proprietary data, intellectual property, and any sensitive business details.

6.3 Types of Packages

1. Basic Package: Ideal for businesses starting their digital journey. Includes 3 posts per day across selected platforms, basic profile optimization, and a consistent content strategy focused on visibility and brand awareness. Perfect for maintaining a regular online presence.

2. Standard Package: Designed for businesses aiming for solid audience growth and lead generation. Includes 4 posts per day, platform-specific content planning, engagement handling, basic ad support, and monthly performance insights. Helps build authority and attract potential clients.

3. Advanced Package: Best suited for brands looking to dominate their niche. Includes 5 posts per day, advanced content strategy, active DM and comment management, high-converting ad funnels, weekly analytics, and aggressive lead generation. Built for scaling fast and maximizing ROI.

7. Limitation of Liability

The Service Provider will make every reasonable effort to deliver services as outlined. However, the Service Provider shall not be held liable for any indirect, incidental, or consequential damages arising from the use or performance of social media platforms, algorithm changes, third-party service interruptions, or delays caused by incomplete inputs from the Client. The Client acknowledges that outcomes such as reach, engagement, and lead generation may vary due to platform behavior and market conditions beyond the Service Provider’s control.